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Shipping & Returns

 

 

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 Shipping And Return Policy

You may use the carrier of your choice. Simply address your return package to the LaBikerDepot.com return address shown on the exchange return form. Then take your package to the carrier of your choice. We highly recommend using a carrier that has tracking information, FedEx, or UPS. If using USPS we recommend purchasing Delivery confirmation. Return shipping is at your expense and is not refundable.

Please note: To be accepted for return, items must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all included accessories. Any item that you received with tags attached must be returned with those tags intact and attached. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually. Returns that do not meet these requirements will be sent back to you and no refund will be issued.

All you have to do is fill out the Return/Exchange slip that came with your order with the following information If you did not receive an exchange/return form please follow the following guidelines to ensure we refund your order promptly.

  • Copy of Invoice or Order #.
  • Billing First & Last Name
  • Email address used to place order.
  • List the item(s) that you are returning for a refund.
  • Note the reason for the return
  • Detailed instructions to what you would like for us to do with your order.
  • We strongly recommend you make a copy of your invoice number and filled out return paperwork to keep for your records.
  • We also suggest sending all packages back to our warehouse Via FedEx, UPS or DHL. Keep the tracking number for your records.
  • Make sure to insure the package as we cannot be held responsible for lost packages. All packages shipped from our warehouse to you are insured for the amount of the items that total the order
  • If you send back your package VIA U.S.P.S, Make sure the package is insured and you add delivery confirmation. We cannot be held responsible for lost packages. All Packages shipped to you are insured by us.
  • We do not refund shipping charges.
    1. We suggest that you make a copy of both invoice and return/exchange form to keep for your records.
    2. Please address your package to the LeatherUp.com address located on the exchange return form.
    3. Pack the merchandise you are returning, including the original packing slip, in an appropriately sized box.
    4. Please follow our guidelines to return merchandise as this will ensure your order will be processed correctly once it is received.

 

Jackets
All jackets must be properly packed to avoid wrinkles to the leather and or any damage that can occur on route to our warehouse. Use an appropriate sized box to ship back your order. All hang tags must be attached to the jacket. If the hang tag is removed or not included with the product there will be a restocking fee applied to your return. If the item you are returning has removable armor and has been removed, please place the armor back in the correct place on the jacket or you will be charged a restocking fee. Do not include the armor within the package contents. All jacket accessories must be returned with the jacket, this includes armor, removable inside lining and any accessories the jacket was shipped with. Item must be returned in new condition.

Helmets
Properly package all helmets sent back to our warehouse. If the helmet is received damaged back to our warehouse because you did not package it correctly, the item will be refused and shipped back to you.
Do not use the helmet storage box to ship your return to our warehouse; it can easily be damaged as the helmet box is not made for shipping but for storage.
All packaging materials must be included with the helmet, manuals, hand tags, storage bags and any accessories the helmet was shipped with.
Place the helmet inside of the storage bag that is included with the item to avoid any box burns or damage to the helmets paint finish.
If the protective visor film is removed on a full face helmet, the return is subject to a restocking fee. If your helmet appears to have been worn, it will be refused and sent back to you.